If you have good communication skills and enjoy helping people solve their problems, this opening for a Customer Support Executive in Mumbai, Maharashtra, could be the right fit for you. A well-known company is looking for energetic individuals to join its customer service department. This role involves assisting customers with their queries, ensuring satisfaction, and maintaining a positive company image through polite and efficient communication.
I’m sharing this opportunity because customer support roles have become one of the most in-demand career options in India. Every company, whether it’s in banking, e-commerce, or telecom, needs skilled professionals who can handle customer interactions effectively. These jobs not only build confidence and communication ability but also open doors to long-term career growth. For candidates in Maharashtra, especially those in and around Mumbai, this role offers a stable and rewarding path in the corporate world.
About the Role
The Customer Support Executive is responsible for managing inbound and outbound calls, responding to customer queries, and ensuring timely resolution of complaints. The role requires patience, empathy, and strong communication skills. It’s ideal for candidates who enjoy working with people and can maintain professionalism even in high-pressure situations.
Key Details
| Particulars | Information |
|---|---|
| Job Title | Customer Support Executive |
| Location | Mumbai, Maharashtra |
| Job Type | Full-time |
| Application Mode | Online |
| Experience | Freshers and experienced candidates can apply |
| Last Date to Apply | Open until the vacancy is filled |
Roles and Responsibilities
- Handle incoming calls, emails, and messages from customers
- Provide accurate information about products or services
- Resolve complaints efficiently and escalate issues when required
- Maintain detailed records of customer interactions
- Follow communication guidelines and company policies
- Coordinate with other departments to ensure customer satisfaction
- Meet performance targets related to response time and feedback scores
Skills Required
- Excellent communication skills in English, Hindi, or Marathi
- Active listening and problem-solving ability
- Basic computer knowledge and typing speed
- Customer-first attitude with politeness and patience
- Time management and teamwork skills
Eligibility Criteria
- Education: Minimum qualification – 12th pass or Graduation in any stream
- Experience: Freshers are welcome; experience in BPO, call centre, or customer service roles is preferred
- Age Limit: Minimum 18 years
- Other Requirements: Willingness to work in a rotational shift or flexible schedule if required
Salary and Benefits
The selected candidates will receive a competitive monthly salary, along with incentives for good performance. Additional perks may include attendance bonuses, on-the-job training, and opportunities to grow into senior support or team leader roles. Many organisations also offer health insurance and paid leaves as part of their benefits package.
How to Apply Online
Interested candidates can apply for this Customer Support Executive position through the National Career Service (NCS) portal.
Steps to Apply:
- Visit the official website www.ncs.gov.in
- Register as a job seeker using your email ID and mobile number
- Log in and search for “Customer Support Executive – Mumbai, Maharashtra”
- Go through the job details carefully
- Click on Apply Now and fill out the application form
- Upload your resume and submit the form for review
















